Shipping

Processing Time
Orders are processed within 1–3 business days (excluding weekends and holidays).

Customs & Duties (International Orders)
Customers are responsible for any customs fees, duties, or import taxes that may apply.

Lost or Delayed Packages
If your order appears lost or significantly delayed, please contact us at [your email] and we’ll help resolve the issue with the carrier.

Returns

Defective or Damaged Items

Please inspect your order when you receive it and contact us as soon as possible if your underwear arrives defective or damaged, or if you receive the wrong item. We’ll do our best to make it right and get you sorted with the correct product.

Exceptions / Non-Returnable Items

Due to the intimate nature of underwear, all sales are final. Underwear that has been worn, washed, or used cannot be returned or exchanged.

Sale items are also final sale and are not eligible for refunds or exchanges.

Exchanges

If you ordered the wrong size, we’re happy to offer an exchange within 30 days of delivery, provided the underwear is unworn, unwashed, and in its original condition.

The easiest way to arrange an exchange is to email us at info@baawsmerino.ca with your order number and the size you’d like to exchange. Once your return is approved and received, we’ll arrange your replacement.

Refunds

Once we receive and inspect your return, we’ll notify you that it has been received and let you know whether your refund has been approved. Approved refunds will be issued to your original payment method.

It may take additional time for your bank or credit card provider to process and post the refund to your account.